Insurance Claims Investigations

Fraudulent and exaggerated insurance claims cost insurers significant time and money each year, making thorough, professional investigation essential to protecting their bottom line.
As a firm licensed by the Insurance Regulatory Authority (IRA) to conduct insurance claims investigations, Evilink Consultancy Limited helps insurers verify the legitimacy of claims and uncover fraud with accuracy and speed. Our investigators examine the facts surrounding each claim, gathering evidence through interviews, surveillance, document verification and background research to determine whether a claim is genuine or fraudulent. By combining regulatory compliance with meticulous investigative techniques, we help insurers reduce financial losses, minimize fraudulent payouts, and make confident, evidence-based claim decisions all while maintaining full compliance with Kenyan law and industry standards. Our insurance claims investigations areas include below.

Insurance claims investigation

Areas We Cover

Our insurance claims investigations span the full range of claim types insurers face, each handled with the same rigor and attention to detail.

Motor Accident Claims Investigations

We investigate motor vehicle accident claims to verify the circumstances surrounding the accident including scene reconstruction, witness interviews, and review of police and medical reports, helping insurers identify staged accidents, exaggerated damages or fraudulent claims.

Fire and Water Damage Claims

Our team examines the cause and extent of fire and water damage claims, working alongside relevant experts where necessary to determine whether losses are accidental, negligent, or deliberately caused, ensuring claims are settled based on verified facts.

Theft and Burglary Claims Investigations

We conduct detailed investigations into theft and burglary claims, assessing evidence of forced entry, reviewing security footage, and verifying reported losses to detect inconsistencies or fraudulent claims.

WIBA / Personal Accident Claims

We investigate workplace injury claims under the Work Injury Benefits Act (WIBA) and personal accident claims, verifying the authenticity of injuries, the circumstances of the incident and consistency with medical documentation.

Third-Party Injury Claims

We assess third-party injury claims by gathering witness statements, reviewing medical records, and examining the facts of the incident to establish liability and validate the legitimacy of the claim.